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Heating and Hot Water Comfort
TYPE Online Curriculum
DURATION 6 hours
PRICE £125.00
Speak to your RM about volume discounts

Heating and Hot Water Comfort


This course is ideal for all staff responsible for understanding and supplying products into this sector. The course modules help to establish a comprehensive understanding of this key merchanting sector, creating a strong knowledge base with which to proactively engage your customers. After completing the online course and digesting the associated reading, individuals will feel confident guiding buying decisions, confirming usage requirements to avoid returns and effectively sell related products to increase revenue opportunities.

Learning Modules

  • Introduction to Central Heating
  • System Controls
  • Boilers, Heat Pumps and Solar
  • Hot Water and Hot Water Storage
  • Heat Emitters
  • Water Treatment
  • Block Assessment

What You'll Learn

  • How hot water systems operate
  • Identifying component parts
  • How to identify needs
  • How to advise customers
  • How to specify items correctly
  • How to upsell products

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