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Essential Telephone Skills
TYPE Online Course
DURATION 20 minutes
PRICE £25.00
DESCRIPTION This module focuses on the impact which telephone communication has upon a business and how a positive impression can be achieved at the outset of incoming calls. Using real-life situations, it explores the first impression continuum and its potential outcomes.

This module clarifies the most effective method for call handling in business situations.

By the end of this module, you will appreciate the best method for:

  • Handling the first greeting
  • Putting the caller on hold
  • Transferring a call
  • Taking a message
  • Leaving a voicemail / answer machine message
Phone: 08456 028 117
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